LEGAL REFERENCE

Your account and funds protected under our compliance framework

ec1 operates with clear account verification, transparent withdrawal timelines, and secure payment rails across JazzCash, Easypaisa, SadaPay and Raast. We document every transaction and every payout so you...

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Regulatory framework and account terms

ec1 maintains account-level compliance with Pakistani payment regulations where local law permits. All deposits via JazzCash, Easypaisa, SadaPay and Raast are verified through our payment processor's KYC checks. Withdrawals are processed within 24–48 hours of approval, with all transactions logged in your account history. Disputes are handled through our support team with full transaction records available on request. Account closure is instantaneous

upon written request. We do not hold funds beyond what is in your active balance.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

CONTACT & ESCALATION

Dispute and policy support channels

VERIFICATION & TRANSPARENCY

How we keep your account and withdrawals verifiable

KYC Verification

All new accounts go through identity verification linked to your payment method. This protects your account from unauthorised access and ensures withdrawals reach you only.

Transaction Logging

Every deposit, bet and withdrawal is recorded with timestamp and payment method. You can download your full account ledger anytime from your account history.

Withdrawal Audit

Before payout approval, our payment team verifies your identity matches your registered payment rail — JazzCash, Easypaisa, SadaPay or Raast — to prevent fraud.

Dispute Timeline

Any charge-back or reversal claim is investigated within 72 hours with full transaction proof provided to you and your payment provider.

Account Closure

Your account is closed permanently within one business day of your written request. Any remaining balance is returned to your registered payment method immediately.

Encryption Standard

All account logins, payment submissions and withdrawal requests use industry-standard SSL encryption. Your passwords are hashed and never stored in plain text.

Our legal stance across account, payment and closure

Account Setup

Verification required before first deposit to meet Pakistani payment processor standards and protect your account from unauthorised access.

Deposit Terms

All deposits are final once confirmed via JazzCash, Easypaisa, SadaPay or Raast. No reversal requests accepted after payment confirmation on our platform.

Withdrawal Eligibility

You may withdraw only funds held in your active balance. Bonus funds, if any, are subject to separate terms visible in your account promotions area.

Payout Timing

Standard withdrawal approval is 24–48 hours from submission. Payment processor delays beyond our control may add 1–2 business days to your bank or e-wallet.

Dispute Handling

We investigate all disputes with full transaction records. If we cannot resolve the issue, we provide documented evidence to your payment provider for final arbitration.

Account Access

You retain full access to your account history, balance and transaction log at all times. Account data is retained for seven years for regulatory compliance.

Liability Limits

Our liability for system errors is limited to the value of your active account balance. We are not liable for third-party payment delays or external payment processor failures.

What defines our policy presence on ec1

Real-Time Balance

Your account balance updates instantly after every transaction so you always see exactly what you have available to withdraw or play with next.

Payment Method Binding

Withdrawals go back to the same JazzCash, Easypaisa, SadaPay or Raast account you deposited from, preventing unauthorised transfer and simplifying verification.

Transparent Fees

No hidden withdrawal charges from ec1. Payment processor fees, if any, are shown before you confirm the payout so there are no surprises.

Downloadable History

Export your full account ledger, bet history and payout records as a CSV file anytime for personal record-keeping or tax purposes.

Account Closure Proof

Upon account closure, we email you a confirmation with your final balance and closure date so you have permanent record of the transaction.

Dispute Evidence

If you dispute a transaction, we provide you with signed merchant receipt, timestamp and payment processor transaction ID within 24 hours.

Legal and account governance FAQs

Verification typically completes within 2–4 hours after you submit your identity document. If additional information is needed, our team contacts you via the email address on file. You can play while verification is pending; withdrawals are held until approval.

No. Withdrawals require full KYC verification to comply with Pakistani payment processor standards. This protects your account and ensures funds reach only you. Verification is free and usually takes a few hours.

Your remaining balance is returned to your registered payment method — JazzCash, Easypaisa, SadaPay or Raast — within one business day of closure. You receive an email confirmation with the payout date and amount.

Log into your account, navigate to your transaction history, select the transaction and click 'Dispute'. Provide details of the issue. Our team investigates within 72 hours and emails you full findings with supporting transaction records.

Withdrawals must go to the payment method you registered during account setup for security compliance. If you need to change it, contact support with your new JazzCash, Easypaisa, SadaPay or Raast details and updated ID.

Yes. All logins, payments and personal data are encrypted using SSL standard. Passwords are hashed, never stored in plain text, and your account cannot be accessed without two-factor verification from your email.

We retain closed account records for seven years to meet Pakistani regulatory and payment processor compliance. You can request a copy of your transaction history anytime after closure by contacting support.